"It's hard to find an employer who doesn't ask too many questions about my past. So I thank my lucky stars that the Garricks miraculously give me a job, cleaning their stunning penthouse with views across the city and preparing fancy meals in their shiny kitchen. I can work here for a while, stay quiet until I get what I want. It's almost perfect. But I still haven't met Mrs Garrick, or seen inside the guest bedroom. I'm sure I hear her crying. I...

New York City, 1910. Ladies' maid Jane Prescott has taken a position with the Benchley family, dismissed by the city's elite as 'new money.' Invisible until she's needed, Jane has a power they do not-- she understands the rules of high society. At a party for Charlotte Benchley's engagement to notorious playboy Norrie Newsome, the groom-to-be is found murdered. There are many with grudges to bear: from the family Norrie was supposed to marry into,...

Whether it's interviewing for a job, evaluating employee performance, setting goals for the future, or keeping customers happy, the Perfect Phrases series has the tools for precise, effective business communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides:

Ways to enhance customer service in any business

Dialogues and scripts to

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Put every employee on the path to excellence!

Solving Employee Performance Problems provides the tools you need to handle the most difficult employees—from the chronically late or distractingly dramatic to the disruptive, dishonest, or downright insubordinate.

Taking a heavy-handed approach to such behaviors might make you feel good for a little while—but using the measured, proactive techniques outlined

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"Many are beginning to deeply question whether appraisal is necessary and consistent with the work culture espoused by progressive organizations. Abolishing Performance Appraisals provides an insightful, well documented look at the flaws of appraisal - including its destructive, unintended effects - and offers practical guidance to organizations that want to move on to more progressive alternatives emphasizing teamwork, empowerment, and spirituality."...

At the intersection of politics, law and national security--from "protect us at all costs" to "what the hell have you guys been up to, anyway?"--A lawyer's life in the CIA. Under seven presidents and 11 different CIA directors, Rizzo rose to become the CIA's most powerful career attorney. Given the agency's dangerous and secret mission, spotting and deterring possible abuses of law, offering guidance and protecting personnel from legal jeopardy was,...

There is a world beyond the world
It figures. Just when Bradfordian bookshop clerk, Toby Dexter, finally works up the nerve to talk to his secret crush, she darts into an open door. Toby follows, and in that second, everything changes. Though it still looks like Bradford-on-Avon, the town's suddenly chatty ATM and river mermaids are the first clues that something is quite out of place—namely, Toby. The moment he stepped through that door,...

Working as a housekeeper was one of the most prestigious jobs a nineteenth and early twentieth century woman could want – and also one of the toughest. A far cry from the Downton Abbey fiction, the real life Mrs Hughes was up against capricious mistresses, low pay, no job security and gruelling physical labour. Until now, her story has never been told. The Housekeeper's Tale reveals the personal sacrifices, bitter disputes

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Falcone, a human resources consultant, provides 101 sample write-ups for documenting employee performance problems related to probation, policy and procedure violations, performance issues, behavior and conduct infractions, and absenteeism and tardiness, in addition to termination, to provide positive and constructive discipline and rehabilitate poor performers and terminate problem employees legally. He focuses on treating workers with dignity and...

"Who Is the New How examines the principles that should guide every company's talent acquisition strategy and tells stories of the people and the companies who embody them. The authors explain how to apply those principles to find talent quickly in a finite pool and competitive environment, reduce turnover by selecting the candidates who fulfill the company's mission and will feel fulfilled, assemble the right team, and create meaningful experience...